This Month...

Dr. Jeanne Huddleston shares how the frontline care team members can individually influence improvements in healthcare delivery. This empowerment allows them to reignite their purpose and reconnect with the core of healthcare and humanity. This session highlights the foundational role of psychological safety and High-Reliability Organization principles in driving meaningful quality improvement. The Collaborative’s “loved-one lens” offers a renewed perspective on patient safety, one that centers empathy and frontline empowerment. The COI2L framework is presented as a bridge between personal growth and organizational learning, supported by tools such as DISC, Working Geniuses, and SBAER that foster sustained engagement and change.

Key Points of Interest

  • Foundational Insight

    Understand the foundational component of all successful quality improvement initiatives. Explore this core element, often overlooked: frontline care team members must change a behavior or daily routine for process improvements to occur. Without their buy-in, connection to heart and head change does not occur.

  • From Personal Growth to System Change

    Recognize the application of an organizational system learning framework to both individuals' professional development and health systems' quality of care advancement.

  • Influence from the Front Lines

    Articulate the leverage individuals on the front lines can have with professional training to enhance their influence with improved communication and peer leadership using tools like DISC, 6 Working Geniuses, and SBAER.

Presenters

  • Jeanne Huddleston, MS, MD: CEO & Leadership Faculty, HB Healthcare Safety, SBC

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Presenting Organization