HBHS Presents on What We Can Learn from Other Industries and COVID Experiences

Can we learn about healthcare quality from megachurches? Yep! Watch this conversation to learn how other industries have fused human experience with quality service to foster loyalty.

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This Month...

With HB Healthcare Safety

We sit down with Lacey A. Hart and Jeanne M. Huddleston, co-founders of HB Healthcare Safety, to discuss how other industries are balancing quality/service experience with the human experience and how this impacts patient loyalty and staff satisfaction. Lacey Hart will continue the conversation in part 2 diving into the latest data on COVID impacts on the psychological response to new norms and changed healthcare delivery methods. Dr. Huddleston will take over in part 3 and demonstrate how to incorporate the human experience within SLS case reviews.

Key Points of Interest

Healthcare Loyalty Drivers

Understand how other industries provide quality human-centric services that foster customer loyalty and how this applies to healthcare settings.
Navigating COVID Challenges

Discover the challenges of other collaborative members in delivering quality care under the stresses of the COVID pandemic and resource limitations.
Human-Centric Reviews

Learn how to incorporate the human experience of patients and providers within your SLS case reviews for more meaningful insights.

Presenters

Lacey A Hart, MBA, PMP: COO & Organizational Change Management Faculty
Jeanne M. Huddleston, MS, MD, FACP, FHM: CEO & Systems Engineering and Leadership Faculty

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Healthcare Loyalty Drivers

Navigating COVID Challenges

Human-Centric Reviews