This Month...

Join Dr. Victor Montori to explore how the industrialization of healthcare can unintentionally undermine patient-centered care. Through compelling stories and real clinical examples, Dr. Montori examines how blur, burden, hurry, and cruelty can emerge within modern healthcare systems, and how these pathologies affect both patients and clinicians. In this session, you will learn how unhurried conversations, attention to patients’ lives and goals, and a commitment to careful and kind care can transform clinical practice. Dr. Montori also highlights practical actions that clinicians and organizations can take to move beyond industrialized processes and create care that truly fits the lives of the people they serve.

Key Points of Interest

  • Recognizing Industrialized Healthcare

    Understand how modern healthcare systems can prioritize efficiency and processes over human connection, often leaving patients and clinicians overwhelmed.

  • Identifying Pathologies of Care

    Learn to recognize patterns such as blur, burden, hurry, and how these systemic issues affect safety, trust, and patient experience.

  • Restoring Careful and Kind Care

    Explore practical ways to rehumanize healthcare through unhurried conversations, attention to patients’ lives and goals, and care that truly fits people’s lives.

Presenters

  • Jeanne Huddleston, MD, MS: CEO & Leadership Faculty, HB Healthcare Safety, SBC

  • Victor M. Montori, MD: Professor of Medicine, Mayo Clinic; Care Activist and Founder, Patient Revolution

  • Kristi Harsh, Manager of Quality and Experience, HB Healthcare Safety, SBC

Presenting Organizations

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